Effective Date: January 1, 2026
Last Updated: January 1, 2026
At Appearls, we are committed to delivering high quality digital services including branding, web development, email marketing, and AI solutions. Because our services involve custom work and immediate resource allocation, we maintain a clear and transparent refund policy.
1. Mobilization Fee & Advance Payment
All mobilization fees and advance payments are non-refundable.
When you engage our services, we immediately allocate resources, assign team members, and begin planning your project. The advance payment covers:
- Initial consultation and strategy sessions
- Team assignment and project setup
- Resource allocation and scheduling
- Discovery and research phase
Once this mobilization process begins, the advance payment is non-refundable.
2. Work Completed is Non-Refundable
Refunds are calculated based on work not yet completed.
If you request cancellation after work has begun:
- Completed work is non-refundable.
- You will be charged for all milestones delivered.
- Refunds apply only to undelivered portions of the project.
Example: If you paid $1,000 for a website and we've completed 50% of the work, you will be charged for the completed portion. The remaining amount may be eligible for refund according to this policy.
3. Eligibility for Refund
You may request a refund within 24 hours of payment only if:
- Work has not yet started.
- No strategy session or consultation has been conducted.
- No designs, code, or deliverables have been shared.
- There is a verified technical issue preventing service delivery on our end.
After 24 hours, refund eligibility is determined by work completed.
4. Non-Refundable Situations
Refunds are not provided in the following cases:
- After work has started or been delivered.
- After design concepts, mockups, or deliverables have been shared.
- If you change your mind after project initiation.
- If delays are caused by the client.
- If delivered work meets the agreed project brief.
- Subscription-based services after the first month.
- Domain registration, hosting, or third-party fees.
- Project cancellations due to client business changes.
5. Service-Specific Refund Terms
Logo Design & Branding
- Refundable within 24 hours before concepts are delivered.
- After concepts are shared, payment is non-refundable.
- Extra revisions are non-refundable.
Website Development
- Refund available only before development begins.
- Approved wireframes or designs are non-refundable.
- Completed milestones become non-refundable.
Email Marketing & Meta Ads Management
- First month is non-refundable once setup begins.
- Future months may be cancelled anytime.
- No partial refunds for monthly services.
AI Chatbot Development
- Refund available within 24 hours before development starts.
- Once customization begins, payment is non-refundable.
6. Mistaken Transactions
If you made a payment error, contact us immediately.
Email: sales@appearls.com
Subject: Payment Error – [Your Name]
7. How to Request a Refund
To request a refund, email:
Email: sales@appearls.com
Subject: Refund Request – [Your Name]
8. Refund Processing
Approved refunds are processed to the original payment method.
Processing Time: Typically 7–12 business days.
9. Quality Guarantee
- Unlimited revisions within scope.
- Direct communication with project managers.
- Milestone approvals before each phase.
- Satisfaction guarantee within the agreed scope.
We prefer resolving issues through communication and revisions rather than refunds.
10. Disputes
- Email sales@appearls.com with "DISPUTE" in the subject.
- Provide detailed supporting documentation.
- Management reviews disputes within 5 business days.
Contact Us
For questions about this Refund Policy:
Appearls
Email: sales@appearls.com
Website: www.appearls.com
This Refund Policy may be updated from time to time. Continued use of our services constitutes acceptance of the latest version.
