REFUND POLICY
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Effective Date: January 1, 2026
Last Updated: January 1, 2026
At Appearls, we are committed to delivering high quality digital services including branding, web development, email marketing, and AI solutions. Because our services involve custom work and immediate resource allocation, we maintain a clear and transparent refund policy.
1. Mobilization Fee & Advance Payment
All mobilization fees and advance payments are non-refundable.
When you engage our services, we immediately allocate resources, assign team members, and begin planning your project. The advance payment covers:
– Initial consultation and strategy sessions
– Team assignment and project setup
– Resource allocation and scheduling
– Discovery and research phase
Once this mobilization process begins, the advance payment is non-refundable
2. Work Completed is Non-Refundable
Refunds are calculated based on work NOT yet completed.
If you request cancellation after work has begun:
ā Completed work is non-refundable
ā You will be charged for all milestones delivered
ā Refunds apply only to undelivered portions of the project
Example:Ā Ā
If you paid $1,000 for a website and we’ve completed design (50% of work), you will be charged $500. The remaining $500 may be eligible for refund according to the conditions below.
3. Eligibility for Refund
You may request a refund within 24 hours of payment only if:
ā Work has not yet startedĀ
ā No strategy session or consultation has been conductedĀ Ā
ā No designs, code, or deliverables have been sharedĀ Ā
ā There is a verified technical issue preventing service delivery on our end
After 24 hours, refund eligibility is determined by work completed.
4. Non-Refundable Situations
Refunds are not provided in the following cases:
- After work has started or been deliveredĀ Ā
- After design concepts, mockups, or deliverables have been sharedĀ Ā
- If you change your mind after project initiationĀ Ā
- If delays are caused by client-side (late feedback, content not provided, etc.)Ā Ā
- If you are unsatisfied with delivered work that meets the original briefĀ Ā
- For subscription-based services after the first monthĀ Ā
- For domain registration, hosting, or third-party service feesĀ Ā
- For project cancellations due to client business changes
5. Service-Specific Refund Terms
Logo Design & Branding:
– Refundable within 24 hours before concepts are delivered
– Once initial concepts are shared, payment is non-refundable
– Revisions are included per package; extra revisions are non-refundable
Website Development:
– Refund available only before development begins
– Once wireframes or designs are approved, that phase is non-refundable
– Each milestone (design, development, testing) becomes non-refundable upon completion
Email Marketing & Meta Ads Management:
– First month is non-refundable once campaign setup begins
– Subscription can be cancelled anytime for future months
– No partial refunds for monthly services
AI Chatbot Development:
– Refund available within 24 hours before development starts
– Once configuration or customization begins, payment is non-refundable
6. Mistaken Transactions
If you made a payment error (double payment, wrong package, incorrect amount), please contact us immediately at:
Email: sales@appearls.comĀ
Subject Line: “Payment Error – [Your Name]”
Each case is reviewed individually. Include:
– Full name
– Payment ID or transaction reference
– Date of purchase
– Description of the error
We typically review mistaken transaction requests within 24ā48 hours.
7. How to Request a Refund
To request a refund, contact us at:
Email: sales@appearls.comĀ Ā
Subject Line: “Refund Request – [Your Name]”
Include the following information:
– Full name
– Payment ID or invoice number
– Date of purchase
– Service purchased
– Reason for refund request
– Description of any issues
Response Time: 24ā48 hours
8. Refund Processing
Approved refunds are processed back to the original payment method via:
– PayPal
– Or the payment method used
Processing Time:
– Refund approval: 24ā48 hours
– Bank processing: 5ā10 business days (depends on your bank)
– Total time: 7ā12 business days typically
9. Quality Guarantee
While our refund policy is strict due to the custom nature of our work, we stand behind our quality:
ā Unlimited revisions (within scope) until you’re satisfiedĀ Ā
ā Direct communication with project managersĀ Ā
ā Milestone approvals before moving to next phaseĀ Ā
ā Satisfaction guarantee ā we work until you’re happy with results within agreed scope
We prefer to resolve issues through revisions and communication rather than refunds.
10. Disputes
If you believe you are entitled to a refund and we have denied your request, you may escalate by:
- Requesting a formal review by emailing: sales@appearls.com with “DISPUTE” in subject line
- Providing detailed documentation of your case
- Our management will review within 5 business days
Contact Us
For questions about this Refund Policy:
AppearlsĀ Ā
Email: sales@appearls.com
Website: www.appearls.comĀ Ā
This Refund Policy may be updated from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.
